Billing & Reimbursement

Meet The Billing & Reimbursement Team

Julie T. Paolino PT, MS, ATC, MCTA, CIDN, FGS, 3DMAPS
Managing Partner

Jacqueline Rodriguez
Patient Account Representative

Susan Stringer
Patient Account Representative

Our Policies

Thank you for choosing Integrated Rehabilitation Services for your care and treatment.  Though we realize that financial matters are not always a comfortable topic, understanding our financial policy is important to your overall treatment.  The following is a summary of our policies.

Methods of Payment Accepted:  Cash, Personal Check, Visa, Mastercard, Discover and American Express

Co-Payment:  The fixed dollar amount set by your insurance contract that is required to be paid by you at the time of your visit.

Deductible:  The annual dollar amount set by your insurance contract that is deducted from insurance benefits and is required to be paid by you.

Co-Insurance:  The percentage set by your insurance contract that is deducted from insurance benefits and is required to be paid by you.

Self-Payment:  The dollar amount to be paid by the patient who has no insurance benefits at the time of the visit.

Motor Vehicle Accidents (MVA):

Please be sure to have contacted your automobile insurance carrier to get claim information and bring the Declaration page of your policy with you on the day of your appointment.  As a courtesy, we will bill your insurance carrier for your treatment, but we will also require your health insurance information.  We do not bill third parties on your behalf.

Personal Injury:

We require patients to have valid insurance or to provide payment in full at the time of service.  We will not accept letters of protection.

Work-Related Injury (Workers’ Compensation):

If you are being treated for a work-related accident, please contact your employer and/or workers’ compensation carrier prior to your visit.  We will require authorization that this occurrence is being accepted as a workers’ compensation claim.  We also require your health insurance information in the event that authorization cannot be obtained or your claim is not approved (in which case, all copays, co-insurance and/or deductibles will apply).

Overdue and Collection Accounts:

Outstanding patient balances over 60 days are subject to an 18% APR finance charge. Patients with past-due accounts will be asked to make payment in full before being seen in our office.  Patients with accounts that have been sent to collections will not be allowed to schedule appointments until their account is paid in full.

On the day of your visit, please remember to bring:

• Photo ID (e.g. driver’s license)
• Physical Therapy prescription from your physician, if applicable Your current insurance card(s)
• Your co-payment as indicated in your insurance contract, if applicable
• Appropriate form of payment for those patients with no insurance

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.